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We are currently offering FREE UK Standard Delivery

All items are sent out using Hermes Courier or Royal Mail.

There is no limit to the number of items

Republic of Ireland

Delivery charge is a flat rate of £7.99

European Union

Delivery charge is a flat rate of £ 7.99

Rest of The World

Delivery charge is a flat rate of £ 11.95

UK Deliveries

Orders placed before 1pm are normally dispatched the same day, if not then they will be sent on the next working day (Monday to Friday, excluding bank holidays).

Delivery is typically within 1 to 3 working days for the UK although this is not guaranteed.

In the event that an item goes missing in the Royal Mail or Hermes Courier we must allow 15 working days from the date of dispatch as instructed by Royal Mail before they will class the item as missing.

We will then send you a replacement, or if no stock is available, refund your payment. If your order is over £25 we may send by recorded delivery or 48 hour courier at no extra cost to your self

Deliveries outside of the UK & Ireland We ship worldwide using “signed for” or “tracked” airmail services depending on your location

Delivery times are typically EU countries – 4 to 6 working days, Rest of the World – 6 to 10 working days, These delivery times are not guaranteed and can be affected by, and not limited to, availability of flights, weather, local customs or local delivery services.

For customers purchasing outside of the European Union (EU) it is your responsibility to pay any local taxes or duties due in your country Large orders can be sent by international couriers, prices available upon request

 

 

Under the United Kingdom’s Distance Selling Regulations, UK Customers have the right to cancel the purchase contract at any time up to 14 days after the day of delivery.

To exercise your right of cancellation you must inform Thread-X Fashion T/A kimsboutique.co.uk by emailing us at [email protected] quoting your order number and reason for return.

If the item is faulty please notify us of the nature of the defect. We will then send you a returns order number. Please do not send returns without this number as they will not be processed.

Once we have accepted your request you should return the item to us within 14 days.

Except in the case of faulty goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods with the original packaging.

Once you have submitted your notice of cancellation, the goods must be returned at your own cost

You must take reasonable care to ensure the goods are not damaged whilst in your possession.

On receipt of the returned goods a refund of the original purchase price will be made either to your debit/credit card or Paypal account.

Please note this can take several days to appear on your account In the case of faulty goods we shall, after receiving notification and return of items refund the original cost of the item and any reasonable return postage costs.

We cannot be responsible for items which are not received by us and would recommend that you use a recorded service to return valuable items.

Underwear and hosiery is non-returnable once removed from sealed packaging. Additional charges for Express Delivery are non-refundable at any point unless the service has not been fulfilled

For returns outside of the United Kingdom please email us at [email protected] for further details

 
 
 
 
 
 
 
 
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